Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy Overview
Man Ho Limited operates ebgmspoolheel.com as an online retailer of women's shoes. This Privacy Policy explains how Man Ho Limited collects, uses, shares, and safeguards personal information. This document applies to every visitor, registered account holder, and customer who interacts with ebgmspoolheel.com. Accepting this Privacy Policy is a condition of purchasing footwear from Man Ho Limited.
Information Collected Directly From You
Man Ho Limited collects the information you submit when you create an account, place an order, join a mailing list, request a sizing consultation, or contact customer support. This information covers your full name, email address, telephone number, billing address, shipping address, payment card details, order history, and shoe size preferences. When you place an order on ebgmspoolheel.com, the payment processor of Man Ho Limited transmits your card number directly to the acquiring bank, and Man Ho Limited stores only the final four digits of that card and the transaction authorization code.
Information Collected Automatically
Man Ho Limited automatically collects technical data when your browser connects to ebgmspoolheel.com. This technical data covers your Internet Protocol address, browser type, operating system, device identifier, referring web address, pages viewed, search terms entered, and the date and time of each visit. The servers of Man Ho Limited record this data in access logs that remain active for twelve months.
Man Ho Limited collects location data at the city level when you select a shipping destination. Man Ho Limited does not collect precise geolocation data from mobile devices.
How Information Is Used
Man Ho Limited uses collected information to process orders, calculate shipping charges, deliver footwear, manage returns, and issue refunds. Man Ho Limited uses your email address to send order confirmations, shipment tracking links, and delivery notifications. Man Ho Limited uses your telephone number to contact you about delivery problems and address verification failures.
Man Ho Limited uses technical data to maintain server performance, diagnose errors, prevent fraudulent transactions, and measure the popularity of product categories on ebgmspoolheel.com. Man Ho Limited uses purchase history to recommend footwear sizes and styles that match your previous orders. Man Ho Limited uses aggregated data to plan inventory levels across the warehouse network.
Man Ho Limited sends marketing emails about new arrivals, seasonal discounts, and restocked sizes only when you opt in at account creation or checkout. You can withdraw marketing consent at any time by selecting the unsubscribe link inside any promotional email. Withdrawing marketing consent does not stop transactional messages about active orders.
Cookies and Tracking Technologies
ebgmspoolheel.com places cookies on your device. A cookie is a small text file that stores a unique identifier. Man Ho Limited uses strictly necessary cookies to keep items in your shopping cart, maintain your login session, and process checkout securely. These cookies expire when you close your browser or after thirty days.
Man Ho Limited uses performance cookies to count visits, identify traffic sources, and understand how shoppers move through ebgmspoolheel.com. Man Ho Limited uses functionality cookies to remember your preferred shoe size, currency, and language. Man Ho Limited uses advertising cookies to measure the effectiveness of campaigns on third-party platforms.
You can manage cookies through your browser settings. Blocking strictly necessary cookies prevents checkout from completing. Blocking performance cookies, functionality cookies, and advertising cookies does not prevent you from browsing ebgmspoolheel.com or placing an order. You can delete stored cookies at any time from the privacy menu of your browser.
Sharing of Information
Man Ho Limited shares personal information with shipping carriers to deliver your order, with payment processors to authorize transactions, with fraud prevention services to screen orders, and with email delivery providers to send order messages. These service providers receive only the data required to complete their assigned task and are contractually prohibited from using your data for other purposes.
Man Ho Limited does not sell personal information to third parties. Man Ho Limited discloses personal information when a court order, subpoena, or applicable law requires disclosure. Man Ho Limited discloses personal information during a corporate merger, acquisition, or asset sale and notifies affected customers by email within fourteen days of that transfer.
Data Security and Retention
Man Ho Limited protects personal information with Transport Layer Security encryption for all data transmitted between your browser and the servers of Man Ho Limited. Man Ho Limited stores account data on encrypted servers inside access-controlled data centers. Man Ho Limited retains order records for seven years to satisfy tax and accounting obligations. Man Ho Limited retains account data until you delete your account. Man Ho Limited deletes marketing contact data within thirty days of a withdrawal of consent. Man Ho Limited deletes technical log data after twelve months.
Your Rights and Choices
You can access, correct, or delete your account information by signing into your account on ebgmspoolheel.com or by emailing [email protected]. You can request a copy of your personal information in a portable format. You can object to processing based on legitimate interests. Man Ho Limited responds to every verified request within thirty days.
Children's Privacy
ebgmspoolheel.com sells products to adults aged eighteen years and older. Man Ho Limited does not knowingly collect personal information from anyone under eighteen years of age. If Man Ho Limited learns that it holds data belonging to a person under eighteen, Man Ho Limited deletes that data within seven days.
Contact Information
Send privacy questions to [email protected], call +852 6311 1146, or write to 7/F, Block B, Fu Ko Industrial Building, 21 Man Lok Street, Hung Hom. The support team of Man Ho Limited answers privacy inquiries during standard business hours.
Updates to This Privacy Policy
Man Ho Limited updates this Privacy Policy when data practices change. Man Ho Limited posts the revised version on ebgmspoolheel.com and changes the effective date at the top of the document. Man Ho Limited emails registered customers about material changes thirty days before those changes take effect.