Shipping & Returns
This Shipping & Returns document applies to all purchases of Womens Shoes from ebgmspoolheel.com. Man Ho Limited operates ebgmspoolheel.com.
Shipping Policy
Orders are processed within 1 to 3 business days. Business days are Monday through Friday, excluding public holidays. Man Ho Limited ships to addresses within the United States and international destinations. Shipping costs are calculated at checkout. Delivery timeframes vary by destination. Standard domestic delivery takes 5 to 10 business days after processing. Expedited domestic delivery takes 2 to 4 business days after processing. International delivery takes 10 to 20 business days after processing. Man Ho Limited provides tracking numbers for all shipments. Customers receive tracking information via email after shipment.
14-Day No-Reason Refund Policy
Man Ho Limited offers a 14-day no-reason refund policy. Customers may return Womens Shoes for any reason within 14 calendar days from the date of delivery. The 14-day period begins on the delivery date confirmed by the carrier. Customers must initiate the return within this 14-day window. No reason is required for the return. Man Ho Limited accepts returns of Womens Shoes in original condition. Original condition means the shoes are unworn, unwashed, and undamaged. The original packaging must be included. Customers must provide proof of purchase. Man Ho Limited reserves the right to reject returns that do not meet these conditions.
Return Eligibility Conditions
Womens Shoes must be returned in original condition. Original condition means no signs of wear, no scuffs, no creases, and no odor. All tags must be attached. The original shoe box must be undamaged. Man Ho Limited does not accept returns of Womens Shoes that have been worn outdoors. Man Ho Limited does not accept returns of Womens Shoes that have been modified. Man Ho Limited does not accept returns of Womens Shoes that are missing parts. Customers must include all original packaging materials. Man Ho Limited inspects every returned item. Man Ho Limited rejects returns that fail inspection.
Refund Processing Time
After Man Ho Limited receives the returned Womens Shoes, the inspection process takes 2 to 5 business days. Man Ho Limited then approves or rejects the refund. If approved, the refund is initiated. The refund arrival time is at least 14 days from the approval date. This 14-day period is a minimum. Refunds may take longer depending on the payment method and financial institution. Customers receive email confirmation when Man Ho Limited initiates the refund.
PayPal Refund Timing
For refunds issued through PayPal, the refund arrival time is at least 14 days from the approval date. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, customers may wait up to 30 days for the PayPal refund to appear. Man Ho Limited complies with all applicable local laws. Customers should check their regional regulations for specific PayPal refund timeframes.
Return Shipping Costs
The buyer bears the return shipping costs. Man Ho Limited does not provide prepaid return labels. Customers must pay for return shipping. The buyer is responsible for all shipping costs associated with returning Womens Shoes. These costs are non-refundable. Man Ho Limited does not reimburse return shipping costs under any circumstance. Customers should use a trackable shipping method. Man Ho Limited is not responsible for returns lost in transit.
Step-by-Step Return Process
Step 1: Initiate the return within 14 calendar days of delivery. Contact Man Ho Limited at [email protected] to request a return authorization. Provide the order number and the reason for return. No reason is required, but the order number is mandatory.
Step 2: Receive return authorization. Man Ho Limited sends a return authorization email within 2 business days. This email contains the return address and return instructions.
Step 3: Pack the Womens Shoes. Place the shoes in the original packaging. Include all original accessories. Seal the package securely.
Step 4: Ship the package. Use a trackable shipping service. The buyer pays all return shipping costs. Ship the package to the address provided in the return authorization email.
Step 5: Provide tracking information. Email the tracking number to [email protected]. Man Ho Limited requires tracking to confirm delivery.
Step 6: Inspection. Man Ho Limited inspects the returned Womens Shoes within 2 to 5 business days after delivery.
Step 7: Refund approval. Man Ho Limited approves or rejects the refund. If approved, Man Ho Limited initiates the refund. The refund arrival time is at least 14 days from approval. PayPal refunds follow the PayPal timing rules stated above.
Specific Return Details
For all returns, the recipient must be Man Ho Limited. The contact phone is +852 6311 1146. The specific return address is 7/F, Block B, Fu Ko Industrial Building, 21 Man Lok Street, Hung Hom. Customers must use this exact address. Man Ho Limited does not accept returns at any other address. Packages sent to incorrect addresses are returned to sender at the buyer's expense.
Contact Information
For questions about shipping or returns, contact Man Ho Limited at [email protected]. The company phone is +852 6311 1146. The company address is 7/F, Block B, Fu Ko Industrial Building, 21 Man Lok Street, Hung Hom. Man Ho Limited responds to inquiries within 2 business days.
For urgent matters, call +852 6311 1146 during business hours. Business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.